unit unless you want to be extraordinary frustrated by their lack of customer support.
It's now been two full weeks - 10 business days - since I've contacted their technical support (only accessible on-line via e-mail) about a software issue and they have yet to reply. Yes, they are a fledgling company but this lengthy delay is unacceptable and unprofessional.
Alas, such is the problem with being an early adopter. Perhaps others can learn from this experience.
Related previous post.
UPDATE on 9 June: I finally received an e-mail from the company late this afternoon, but not from technical support which has yet to respond to two cases I have open with them.
Power of the blog? Coincidence? Hmm.
UPDATE on 10 June: I've finally got things worked out with their support staff, 11 business days after the initial contact. What spurred them on? They honestly admitted that they saw this blog post yesterday!
Tuesday, June 9, 2009
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Good to know this as our department was going to purchase several Epics. It's surprising the company didn't anticipate the level of technical support a new device would require. We'll likely wait before we jump.
ReplyDeleteYes... I do have a problem with their support...tooks almost 9 days for a reply...
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